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We recommend that all suede or nubuck footwear is treated prior to wearing with a specialist protector which will help to repel water and stains. Follow the instructions for application of the protector and remember that a number of light coats are better that one!
When cleaning use a specialist suede brush and brush in one direction but only when the shoes/boots are totally dry.
Grease marks are exceedingly difficult to remove from suede/nubuck
If you do not wish to purchase a care kit we recommend that you treat all sheepskin with a specialist protector prior to wearing and cleaning can be undertaken with a suede brush but only when the sheepskin is totally dry.
Sheepskin boots should not be worn in the wet or mud
Canvas shoes, unless stated on the product, should not be put into a washing machine as this will affect the bond between the sole and the upper. If a shoe is marked use a solution of detergent and water and spot the affected area.
Can I cancel my order under Distance Selling Regulations?
Under UK Distance Selling Regulations you have 7 working days (from date following date of receipt) to cancel the contract with Aspecto. In this case we will issue you with a full refund and outbound carriage costs, however, you will need to return the entire order at your cost if you have already received the shipment. In all cases goods must be in their original condition and will be inspected upon their return. If you decide to cancel your order with Aspecto you must let us know in writing (email is fine) to firstname.lastname@example.org quoting your internet order number.
Can I return goods for refund/exchange outside the 7 day cancellation policy?
Goods can be returned but must be back with us no later than 14 days following date of receipt. The date of receipt will be 24hrs from ship date. Goods must be returned in their original condition including tags, packaging and shoe boxes where applicable. All goods will be inspected upon return. The goods are your responsibility until they reach our warehouse so we recommend you retain proof of posting.
How do I return an item?
Each order is shipped with an invoice and on the reverse is a returns docket which we ask you to complete and include in the return package with the goods. Please send the goods to the Manchester address shown on the address label which is on the front of your invoice. If you wish to return the goods via one of our stores we are more than happy to accommodate you but please note we don't have transport at each location on a daily basis and all refunds are completed at Head Office. Straight exchanges can be undertaken in store provided they have the stock available. Please note we do not advise of receipt of goods into our warehouse and a refund/exchange will be completed upon receipt and inspection.
My return was refunded but I was not refunded my delivery charge?
We only refund outbound carriage in line with Distance Selling Regulations or if the item was incorrectly shipped or was found to be faulty. Please note that return carriage is the responsibility of the customer and we do recommend that you use a traceable method of carriage for your return. Please note we do not advise customers of receipt back into our warehouse. In the case of incorrectly delivered or faulty items return carriage will be refunded but if a priority courier is used then only a reasonable sum will be refunded.
How do I get my refund?
Once we receive your returned parcel, we will inspect and process the goods within 24 hours and aim to process a refund as quickly as possible but retain the right to refund up to 30 days following the return of these goods. You will receive an automated email advising of the refund but please note it can take your card issuer a few days to allocate the sum in question back to your account. This time frame is outside our control and dictated by your card issuer.
What do I do if I feel the item supplied is faulty?
Please note we will need to see the item in question prior to determining if there is a manufacturing fault and you must send it back to us as you would with any other return. Should a manufacturing fault subsequently be confirmed we will happily exchange/refund and cover any carriage costs incurred in the return of the item.
How do goods purchased online vary from goods purchased in store?
Please note the return of goods purchased online is covered under Distance Selling Regulations which is why an exchange/refund is permitted within Aspecto's time parameters. This is not the case with goods purchased in store as they are not covered under Distance Selling Law; no refunds will be issued on goods purchased in store that are unsuitable (this doesn't affect your statutory rights).