When your goods leave our warehouse an automated email with tracking reference is sent to your email address along with a link to the Parcelforce website where you can track your consignment. Please note that you will need to enable buyonline@aspecto.co.uk to your safe senders or these messages can divert to spam. You can also view the status of your order and whether or not it has shipped by accessing the my account section at www.aspecto.co.uk.
If you believe the goods received are of faulty manufacture please return them to us advising of the reason for return on the returns docket and we will inspect and advise accordingly upon receipt. If the goods are faulty we will refund any carriage costs incurred.
We are only human and picking errors can occur from time to time. If you have received goods that you havent ordered please advise of the details by email to sales@aspecto.co.uk and return the incorrectly delivered piece. We will do our best to replace the incorrectly delivered piece as quickly as possible and correct any carriage charges which you have incurred.
If a package appears to have been damaged in transit it is essential that you sign the couriers paperwork as damaged. Signing for the package as damaged will speed up any possible insurance claim should that be necessary.
On occasion we may ship your goods in separate consignments at no additional cost to yourself. If this is the case you will receive an email for each shipment advising of your tracking reference. If you have not received emails advising of multiple tracking references and you are missing items from your order please email queries@aspecto.co.uk and we will investigate and advise by email.
Aspecto will not deliver to alternative residential addresses if you have paid with Sagepay but we are happy to deliver to a place of work. If you require delivery to your place of work please email buyonline@aspecto.co.uk with the name and address of the business plus your internet order number and we will amend your delivery details once we have verified it is a bona fide business and you are employed at that location. When paying with Paypal you are allowed to create multiple addresses within your Paypal profile and provided your order is placed with an address confirmed by Paypal that is the address to which we must ship.
If you are not home at the time of delivery the carrier will leave a card through your letterbox informing you of attempted delivery. The card will give instructions on how to obtain your parcel but you will require ID to collect from your local post office or Parcelforce depot. Please note that anyone at the delivery address can sign for your package.
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Aspecto are suppliers of men's and women's designer clothing from brands such as Adidas Originals Clothing, Barbour, Belstaff, Humor Jeans, J Lindeberg, Luke 1977, Money Clothing, Norse Projects, Penfield, Suit Clothing, Toms, Y-3. Styles include jeans, t shirts, knitwear, jackets, shorts, tops, chinos. Aspecto are also suppliers of men's and women's designer footwear from brands such as Adidas Originals, Barbour, Camper, Cruyff, Clarks Originals, D&G Shoes, Grenson, Paul Smith, Toms, Ugg Australia, Y3 Trainers, D & G, Penelope Chilvers, Sorel Snowboots including styles such as loafers, trainers, sneakers, snow boots, slippers, flip flops, sandals, chukka boots, sheepskin boots, Ugg boots and many more. Aspecto also stock a range of gifts and accessories from hats, scarves, slippers, bags, gloved so please do check us out online .