Each order is shipped with an invoice and on the reverse of the invoice is a returns docket which we ask you to complete and include in the return package with the goods. Please send the goods to the address which appears on the label on the front of your invoice.If you wish to return the goods via one of our stores we are more than happy to accommodate you but please note we dont have transport at each location on a daily basis and all refunds will have to be conducted at Head Office. Straight exchanges can be completed in store provided they have the stock available.
We only refund outbound carriage in line with Distance Selling Regulations,if the item was incorrectly shipped or was found to be faulty. Please note that return carriage is the responsibility of the customer and we do recommend that you use a traceable method of carriage for your return. Please note we do not advise customers of receipt back into our warehouse. In the case of incorrectly delivered or faulty items return carriage will be refunded but if a priority courier is used then only a reasonable sum will be refunded.
Once we receive your returned parcel, we will inspect and process the goods within 24 hours and aim to process a refund as quickly as possible but retain the right to refund up to 30 days following the return of your goods. You will receive an automated email advising of the refund but please note it can take your card issuer a few days to allocate the sum in question back to your account. This time frame is outside our control and dictated by your card issuer.
Under UK Distance Selling Regulations you have 7 working days to cancel the contract with Aspecto. In this case we will issue you with a full refund, however, you will need to return the entire order at your cost if you have already received the shipment. In all cases goods must be in their original condition and will be inspected upon their return. If you decide to cancel your order with Aspecto you must let us know in writing (email is fine) quoting your internet order number.
In addition to Distance Selling Regulations you can return goods for whatever reason up to 14 days following date of receipt for refund or exchange. For returns outside the seven day period we will refund the monetary value of the goods returned to us at the price you paid. This does include sale items. In all cases goods must be returned in their original condition including tags, packaging and shoe boxes where applicable. All goods will be inspected upon return. The goods are your responsibility until they reach our warehouse so we recommend you retain proof of posting.
Please note we will need to see the item in question prior to determining if there is a manufacturing fault and you must send it back to us as you would with any other return. Should a manufacturing fault subsequently be confirmed we will happily exchange/refund and cover any carriage costs incurred in the return of the item.
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Aspecto are suppliers of men's and women's designer clothing from brands such as Adidas Originals Clothing, Barbour, Belstaff, Humor Jeans, J Lindeberg, Luke 1977, Money Clothing, Norse Projects, Penfield, Suit Clothing, Toms, Y-3. Styles include jeans, t shirts, knitwear, jackets, shorts, tops, chinos. Aspecto are also suppliers of men's and women's designer footwear from brands such as Adidas Originals, Barbour, Camper, Cruyff, Clarks Originals, D&G Shoes, Grenson, Paul Smith, Toms, Ugg Australia, Y3 Trainers, D & G, Penelope Chilvers, Sorel Snowboots including styles such as loafers, trainers, sneakers, snow boots, slippers, flip flops, sandals, chukka boots, sheepskin boots, Ugg boots and many more. Aspecto also stock a range of gifts and accessories from hats, scarves, slippers, bags, gloved so please do check us out online .